Refund and Returns Policy

Wheelacart (Pty) Ltd – Returns & Refunds Policy

Effective Date: 4 May 2025

1. Eligibility for Returns

We accept returns under the following conditions:

– **Notification Period:** Customers must notify us of their intent to return an item within 3 days of receiving the product.

Condition of Goods:

Items must be unused, in their original packaging, and in the same condition as received.

Return Window:

Returned items must reach us within 10 working days from the date of delivery.

2. Return Process

To initiate a return:

1. Contact Us:

Email our customer service at admin@wheelacart.co.za within 3 days of receiving your order, providing your order number and reason for return.

2. Return Authorization:

Await confirmation and instructions from our team before sending the item back.

3. Shipping:

Securely package the item and ship it to the address provided in the return authorization.

Note: Customers are responsible for the courier charges associated with returning the item to us.

3. Refunds

Upon receiving and inspecting the returned item:

Approval:

If the return meets our criteria, we will process a refund to your original payment method.

Processing Time:

Refunds are typically processed within 7 business days of receiving the returned item.

4. Non-Returnable Items :

Certain items are exempt from being returned:

– Products that have been used, damaged, or are not in their original packaging.

– Items returned after the 10-working-day window.

5. Defective or Damaged Goods

In accordance with the Consumer Protection Act (CPA):

Defective Products:

If a product is found to be defective within **6 months** of delivery, customers are entitled to a repair, replacement, or refund. ([The Consumer Protection Act Your Guide to Consumer Rights …](https://labourguide.co.za/general/the-consumer-protection-act-your-guide-to-consumer-rights-a-how-to-protect-them?utm_source=chatgpt.com))

–Reporting:

Defects must be reported promptly upon discovery. ([South African law of sale](https://en.wikipedia.org/wiki/South_African_law_of_sale?utm_source=chatgpt.com))

Return Shipping:

In cases of defective or damaged goods, Wheelacart (Pty) Ltd will cover the return shipping costs.

6. Cooling-Off Period for Direct Marketing

If a purchase was made as a result of direct marketing, customers have a **5-day cooling-off period** from the date of delivery to cancel the purchase without penalty, as per Section 16 of the CPA. The customer will bear the cost of returning the goods. ([Returns Policy under the Consumer Protection Act in South])

7. Contact Us :

For any questions or to initiate a return:

Email:

admin @wheelacart.co.za

Phone:

078 615 1699

Address:

44 Strathclyde Lane,

Sydenham, Berea

4091

—

Note:This policy is subject to change without prior notice. Please refer to our website for the most current version.